Quality Customer Service

Customer service is an integral part of doing business. Today’s customer service providers/frontliners must have adequate preparation to interact effectively with different kinds of customers (internal and external). Their level of professionalism is the key to attracting business and profits. This course is designed for the participants to enhance both their personal and professional effectiveness in the workplace as well as the longevity of the organization.

COURSE OBJECTIVES:

At the end of seminar-workshop, participants would be able to:

• Know the importance of quality customer service in building a good corporate/organization’s image.
• Adopt the elements of good communications and feedback as well as dynamics of telephone etiquette in the service delivery.
• Handle customer requirements and complains effectively.
• Develop commitment in quality customer servicing.