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14 Oct 2014

Full-Time -Managerial Technical Account Manager (APAC)

Trend Micro Inc – Posted by Trend Micro Inc –  Anywhere

Job Description

Responsibilities:
General: Handle escalated cases; APAC timezone ( US off hrs ) 8×7 shifting & on call ; log cases in CRM (GCC)/PSC Manage open cases to resolution Share knowledge through technical sharing or training extended to partners and customers Recover irate customers Continuously improve and upgrade technical knowledge and skills through training and certification Meet business objectives and team targets defined by SLAs and Scorecards

How to Apply

Please apply online

Job Categories: Engineering and Information Technology. Job Types: Full-Time -Managerial. Job Tags: operations manager, Support Manager, and technical manager. Salaries: Confidential.

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