Full-Time -Managerial Technical Account Manager (APAC)
Job Description
Responsibilities:
General: Handle escalated cases; APAC timezone ( US off hrs ) 8×7 shifting & on call ; log cases in CRM (GCC)/PSC Manage open cases to resolution Share knowledge through technical sharing or training extended to partners and customers Recover irate customers Continuously improve and upgrade technical knowledge and skills through training and certification Meet business objectives and team targets defined by SLAs and Scorecards