This job listing has expired and may no longer be relevant!
13 Aug
2014
Full-Time - Staff IT Procurement Coordinator
Job Description
Responsibilities:
IT Procurement Coordinator is an IT purchasing professional who coordinates software/hardware purchasing activities for Trend Micro and maintains required inventory levels of products. Activities includes maintaining vendor list, price negotiation, contract review, market research and reviewing all purchasing request to ensure best pricing.
Responsibilities:
- Receives, assesses and responds to request from various organizations in Trend Micro for information technology hardware and/or software purchases.
- Prepares and submits complete, accurate and appropriate quotations and procurement documents for approval and processing.
- Researching, identifying, and evaluating vendors for pricing quality
- Documenting operating procedures and all purchasing decisions.
- Maintain and enhance customer satisfaction and provide service in a respectful, courteous and positive manner.
- Ensure response, escalation and fulfillment time objectives as defined in SLA.
- Provide the user with status updates as defined in SLA.
- Have sound knowledge and understanding of the contents of SLA and the IT procurement coordinator processes and procedures
- Deliver monthly purchasing report according to required format.
- Perform continual improvement on procurement and vendor management, technologies and processes to enhance work efficiency and quality.
Responsibilities:
- Has Customer Service Experience
- With ITIL v3 Foundation or Service Desk Analyst Certification is a plus but not required
- Knowledge and experience in Microsoft Windows 7 environment and MS-Office application
- Experience and Knowledge in Email and Internet
- Work Experience in IT department or Service Desk Operation is a plus but not required
- Work Experience in procurement and vendor management
