Full-Time - Staff Customer Service-USA
Job Description
We are seeking a dedicated Customer Service Representative to join our team, handling inquiries, scheduling, billing, and general support for our valued yacht maintenance clients. The ideal candidate will play a crucial role in managing customer relationships, assisting accounting, and analyzing client interactions to help refine our services. If you are a skilled communicator with a passion for delivering exceptional customer service, we invite you to apply.
Key Responsibilities:
1. Customer Support:
Answer calls and respond promptly to emails regarding scheduling, billing, onboarding, collections, and handling complaints.
Ensure a seamless and positive experience for each customer, addressing their needs and concerns efficiently and courteously.
2. Accounting Assistance:
Collaborate with the accounting team to assist in customer invoicing and account analysis.
Ensure accuracy in customer billing and address any related inquiries.
3. Reporting and Analysis:
Prepare regular reports on customer acquisition sources and analyze the reasons for customer cancellations.
Provide insights to help improve customer retention and acquisition strategies.
Qualifications:
1. Bachelor’s degree in Business, Psychology, or a related field.
2. Outstanding English written and oral communication skills.
3. Ability to work from 9:00 AM to 7:00 PM Pacific Time (California).
4. Minimum of two years of similar customer service experience, preferably serving US-based customers.
5. Must own a computer and have fast internet connection.
6. This is a work at home position which requires the applicant to have a quiet working environment.
Preferred Skills:
Strong problem-solving abilities and an empathetic approach to customer issues.
Experience with CRM and invoicing software.
Ability to work independently and collaboratively within a team setting.
Detail-oriented with excellent organizational skills.
Why Join Us?
Join a dynamic team that values quality service, collaboration, and continuous improvement. We offer a positive and engaging work environment, where your contributions can directly impact customer satisfaction and the growth of our business.
