Full-Time - Staff Customer Service Representatives
Job Description
For more than 160 years, Wells Fargo has been helping team members and communities succeed financially. Our most valuable asset – our people – continue to help us stay competitive. We support them by offering competitive compensation and benefits, a collaborative team environment and room to grow locally and internationally. If you are looking for a long, exciting career in the financial services industry, please contact us. We are currently looking to hire a team of passionate coworkers for our center in McKinley Hill
Responsibilities
Responsible for responding to inquiries and complaints on more complex products/services from customers.
Duties may include:
resolving complex inquiries and complaints from internal and external customers and upon escalation;
processing complex transactions on-line;
performing extensive research to resolve the complex customer problems;
may also cross-sell or refer products
Skills Requirements:
Candidate must possess at least a Bachelor’s/College Degree , any field.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in McKinley Hill,Taguig.
Demonstrated ability to listen and elicit information effectively.
Demonstrated excellent verbal and written communications skills.
Experienced PC skills including ability to troubleshoot common problems and navigate the internet/intranet.
