Full-Time - Staff Virtual Assistant-Team Leader
Job Description
Responsibility:
“Monitors team performance and oversees day-to-day operations
Maintains an in-depth knowledge of account/s
Provides feedback and coaching to a team of Virtual Assistants
Provides weekly or bi-weekly performance coaching
Drives performance, motivates and reinforces teamwork
Communicates relevant information to the team on a timely basis
Conducts up-training on process and policies update as needed
Monitors and evaluates phone calls and emails for quality assurance
Provide feedback and quality evaluation coaching weekly
Conducts annual performance reviews
Conducts 4th and 5th-month assessment to probationary employees
Provides team performance reports and analysis
Conducts employee performance review with Ops Manager
Recognizes high performance and rewards accomplishments
Qualifications:
At least 2-3 years supervisory experience in a BPO set-up
Proven leadership skills and functional knowledge in BPO Industry
Excellent oral and written communications skills
Proficient in writing reports and business correspondences
Strong interpersonal skills
Customer-oriented
