Full-Time - Staff Trainer (BPO)
Job Description
Responsibilities:
Provide training solutions for all new hires and onboard agents of the company. Design and organize training programs based on requirements from clients. Produce and analyze the actual examination of trainees prior to deployment. Provide appropriate and ongoing recognition for satisfactory and outstanding performance. Ensure that all appropriate documentation regarding performance and conduct of all direct reports is maintained appropriately. Facilitate and create a teamwork environment within the company. Ensure proper set-up of the classroom training environment, including dissemination of material, arrangement of schedules, PCs, test equipment, and seating arrangements. Ensure proper set-up of online training environment, including set-up of online presentation tools, invitations with log in information, and proper dissemination of training material. Complete monthly reports such as status reports, activity reports, budget reports, etc. Requirements:
Bachelor’s Degree in Business or Education or equivalent. Experience in BPO/Call Center Training is a BIG PLUS. Technical Support Background is a BIG PLUS, too. With great interpersonal skills and excellent communication skills. Preferably employees with 1-4 years experience in Training & Development or equivalent Must be willing to work in Ortigas. 1 Full-Time position available. The lucky candidate shall be entiled to the following perks and benefits: *up to 30k-35k salary package plus huge bonuses! *30 days VL/SL Credits (Convertible to cash at the end of the year) *Performance Incentives *HMO *Ops Day Out (Team Bonding) *Friday Social – Monthly (with cash prizes, free food and drinks) *Birthday Cakes for Birthday Celebrators and more! If this is the kind of environment you want, then HURRY! Apply now!
