Full-Time - Staff Technical Trainer

Trend Micro Inc – Posted by Trend Micro Inc – Anywhere

Job Description

Responsible for developing and organizing in-depth technical training for Trend Micro Technical Support engineers
Conduct trainings on Trend Micro products as well as Platform Technology trainings such as Windows OS, Basic Networking, Virtualization, etc…
Collaborates with product development and operations team to obtain information required to develop training materials on all aspects of the product
Evaluate Transaction Monitoring and other QA activities to gain customer insights and incorporate obtain information in updating training materials
Update training materials as needed
Develops training content – handouts, outlines, agendas and syllabi.
Conducts Training Needs Analysis
Tailors training content based on trainee’s specific needs
Contributes to team planning for both training and development schedules
Delivers Training Programs / Modules based on training plan requirements and according to operations requests
Incorporates creative and interactive training techniques to enhance the training experience, in an effort to maximize learning and retention
Builds training and train-the-trainer programs
Supports development of e-learning solutions
Ensures new training methodologies incorporated into training approach

Graduate of 4-year Computer-related course
At least 2 years work experience in supporting Trend Micro products (desired)
Prior experience with building and developing technical training programs is an advantage
Good working knowledge and understanding of Administration of Operating Systems
Technical Writing experience is a plus
Presentation Skills is required
Great communication, collaboration, and flexibility to work with others
Can easily learn new products/technologies with the aim of conducting trainings for such topics in the future

Please apply online