Full-Time - Staff Technical Support Representatives – Cable Internet (Ortigas)
Job Description
Responsibilities
Deliver customer satisfaction and problem resolution to the client’s customers for a particular account or program
Interface with customers through the phone in a courteous, empathetic and professional manner
Resolve customers’ needs, concerns, and problems
Educate the customer on detailed product information
Proper call escalation, call transfer, and redirection of customer concerns
Participate in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction
Qualifications:
Completed at least 2nd year college with or without call center experience
Amenable to work on weekends, holidays, and shifting schedule
Strong English oral and written communication skills
Team player
Skills: Ability to multitask such as simultaneously using telephone and computer skills
Ability to effectively resolve problems and be efficient in a fast paced environment
Advanced ability to configure and troubleshoot Internet applications (browsers, email, etc.)
Ability to apply advanced knowledge of computer hardware, software, and operating systems (Windows and Macintosh), networks and servers
Ability to configure and troubleshoot internet security software (firewall, anti-virus, etc.)
Demonstrated ability with hardware installation and networking
