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17 Jul 2014

Full-Time - Supervisory Team Leader

Infinity Support Phils. Inc. – Posted by Infinity Support Philippines, Inc. Anywhere

Job Description

Infinity Support Philippines, Inc. is one of the leading Call Centers providing superior technical support to some of the largest Web Hosting and Software companies in the United States. We are currently seeking sharp individuals to join our rapidly expanding Technical Support accounts.
Work while having fun!
We offer a family-oriented work environment, where we get to work, meet our targets and balance it by providing fun activities that will promote teamwork and bonding with each and every member of the INFINITY SUPPORT family.
We are currently expanding and we’d love to have you as part of our team!
Responsibilities:
•Acts as Supervisor
•Takes supervisor calls and manages Tier 1 agents
•Coordinates and acts as first point-of-contact with all clients for smooth implementation of the services we provide them.
•Analyzes and maintains all service level and contractual requirements.
•Responsible for making all the reports needed by each client of the company.
•Responsible for managing all technical support engineers.
•Ensure department operates efficiently according to program and company measures and policies
•Maintain understanding of program specific training.
•Resolve escalated client/customer complaints.
•Determine appropriate staff-management levels and implement strategies to ensure the efficient operation of the department.
•Providing prompt and objective coaching and counseling and motivation to supervisors, team leaders and technical support engineers.
•Coordinate, plans, and assigns work for staff in accordance with the organization’s policies and applicable client requirements.
•Analyze/Monitor performance of support staff and implement department improvements.
Requirements:
•Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
•Applicants must be willing to work in Pasig City.
•At least 2+ years experience working in the call center industry as a manager or supervisor
•Experience dealing with United States based clients
•Leadership and Management skills
•Fluent in English
•Project Management skills
•Ability to make important decisions with good judgment
•Ability to acquire Technical knowledge of Client services
•Work in a 24/7 shifted schedule
•Full-Time positions available.

How to Apply

Qualified Applicants are invited to apply online or visit us at unit 1608 Antel Global Corporate Center, Ortigas Center Pasig City

Job Categories: Customer Service and Support/Technical Support, Engineering, and Information Technology. Job Types: Full-Time - Supervisory. Job Tags: BPO and Team leader. Salaries: Confidential.

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