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25 May
2022
Full-Time -Managerial Store Operations Manager
Job Description
- Managing and motivating a team to increase sales and ensure efficiency;
- Managing stock levels and making key decisions about stock control;
- Analyzing sales figures and forecasting future sales;
- Analyzing and interpreting trends to facilitate planning of events;
- Using information technology to record sales figures, Customer information for data analysis and forward planning;
- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, scheduling as well as providing or organizing training and development;
- Ensuring standards for quality, customer service and health and safety are met;
- Meeting daily, weekly and monthly facility standards and managing any shortfalls Resolving health and safety, legal and security issues;
- Responding to customer complaints and comments;
- Organizing special promotions, displays and events;
- Active participation in scheduling events & parties
- Attending and chairing weekly and monthly meetings;
- Updating colleagues on business performance, new initiatives and other pertinent issues;
- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;
- Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;
- Promoting the organization locally by liaising with local schools, newspapers and the community in general;
- Dealing with Sales & Events as and when required.
