This job listing has expired and may no longer be relevant!
5 Oct 2014

Full-Time - Staff Sr. Cloud Security Systems Engineer (LAR)

Trend Micro Inc – Posted by Trend Micro Inc Anywhere

Job Description

Job Description:

  • Take escalated cases from Premium Partners and provides escalation and higher level support for Trend Micro’s tightly integrated offering of content security products, services, and solutions powered by the innovative, in-the-cloud Trend Micro Smart Protection Network™ via different support channels – phone, email and chat
  • Provides remote troubleshooting for speedy case resolution for Latin America Region (LAR) clients
  • Manage open cases to resolution
  • Ensure cases are logged in the CRM tool
  • Continuously improve and upgrade technical knowledge and skills through training and certification
  • Meet business objectives and team targets defined by Performance Development Scorecards
  • Use existing knowledgebase, contribute and improve online solutions to resolve cases
  • Proactively shares knowledge through technical sharing and training, solution contribution and self service participation

Requirements:

  • Bachelor’s degree or any IT course
  • Minimum two (2) years experience on network administration/IT security OR one (1) year experience on systems integration
  • Experience and knowledge in two or more of the following areas:
    • Networking Technologies and Standards (OSI, TCP/IP, 802.x)
    • Networking Services and Applications (SMTP, FTP, HTTP, LDAP)
    • Operating Systems (Windows, Linux, Unix)
  • Willing to work night shift
  • Has a good command of the English language (written and oral); and able to effectively instruct/guide customer onsite, online and via telephone and for effective solution delivery
  • Team player, resourceful, results driven, and with strong analytical skills
  • Quick learner and highly motivated to learn via any method available
  • Strong adaptability to change and diverse environment

Desired:

Working knowledge in ANY of the following Applications:

  • Mail: Sendmail, MS Exchange, Lotus Domino, Postfix
  • Firewalls: MS ISA, Checkpoint, Cisco, IP Tables
  • Database: MS SQL, Oracle, PostgreSQL
  • Any programming background (ex. C++, C#, Visual Basic, Perl/Python, PHP/ASP)
  • Network services and/or devices administration (DNS, DHCP, AD, SMTP, WWW, Firewall, NAS, SAN, Network Appliances, routers, switches, etc), TCP/IP administration
  • Familiar with virtualized environment (VmWare, Hyper-V, Xen)
  • Security Technologies and Standards (VPN, PKI, TLS/SSL)
  • Microsoft, Linux, Solaris or Security Certifications (ex. MCSE, SCSA/SCNA, RHCE, CLA/CLP, CISSP, Security+, Server+, etc)

How to Apply

Please apply online

Job Categories: Engineering and Information Technology. Job Types: Full-Time - Staff. Job Tags: Antivirus Engineer and Senior Systems Engineer. Salaries: Confidential.

Apply for this Job