Full-Time - Staff Service Desk Analyst
Job Description
Requirements
• Knowledge and experience on MS-Windows environment (MS-Windows 7 and XP).
• Knowledge and experience on MS-Office application suites (MS-Office 2010, 2007 and 2003).
• Knowledge and experience on MacOS and MS-Office for Mac.
• Knowledge and experience in any client side technology (VMWare Workstation, VMWare Fusion, Video Conference, OS Image Backup and Deployment).
• Knowledge and experience in mobile technology (IOS and Android devices).
• Knowledge and experience in e-mail technology and DNS.
• Knowledge and experience in remote desktop support.
• Basic knowledge on AD (Active Directory)
• Understanding on IT operation and process.
• Excellent communication skills.
• Ability to bridge technical terms to non-technical terms.
• Bachelor’s/College Degree in Engineering (Computer/Telecommunication) Computer Engineering, Computer Science, Information Technology or equivalent.
Following will be a plus for the position :
• ITIL v3 Foundations or Service Desk Analyst Certification.
• Work experience in client facing IT environment (IT Service Desk, Technical Support. etc.).
