This job listing has expired and may no longer be relevant!
14 Mar
2015
Full-Time - Staff Reports Analyst
Job Description
Reports Analyst
Responsibilities:
- Will do main operational management reporting that will help management analyze the on-going operation.
- Will be a direct reporting liaison of Operations, Training & QA, and other support group in terms of reporting needs
- Identify value-added opportunities to increase operational efficiency and customer satisfaction / retention
- Prepare scheduled and ad hoc reports and analysis accurately and on time
- Use designated tool(s) to extract, summarize, format and present data, and to distribute reports.
- Follow documented procedures so that reports are delivered consistently and correctly. Maintain process documentation so that it is clear, complete and up-to-date.
- Design, develop, test and document procedures for new/modified reports, working with customers to ensure that business requirements are met.
- Reviews all reports and ensure 100% accuracy.
- Ensures that all reporting issues are properly escalated and resolved.
- Manage own workload, prioritizing tasks to meet deadlines and quality expectations.
- Apply advanced technical skills to streamline report production.
- Responsible for the development and implementation of SharePoint sites, applications, dashboards and workflows
Requirements:
- Candidate must possess at least a Bachelors or College degree, preferably Business or Computer Science graduate
- With at least 3 years IT experience
- Advanced skills in MS Excel including MACRO (Visual Basic) programming
- Proficient in Microsoft applications (Word, PowerPoint, IE, Outlook)
- With background or experience in SharePoint Design, Web Parts, Workflow and InfoPath.
- Backend development experience in SQL Reporting Services is a plus
- Knowledgeable in creation of reports and data analysis
- Analytical, logical and keen to detail.
- Strong in coordination and communication.
- Ability to lead and complete multiple requirements.
- With Call Center reporting and analysis experience