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5 Mar
2026
Full-Time -Managerial Operations Manager
Job Description
OPERATIONS MANAGER
We are seeking a highly organized and proactive Operations Manager to oversee and optimize our Customs Brokerage operations. The Operations Manager will play a critical role in coordinating and managing the efficient movement of services, ensuring timely delivery and optimizing costs. The ideal candidate will possess strong leadership skills, strategic thinking, and a deep understanding of supply chain and logistics processes.
Duties and Responsibilities
- Direct and manage all aspects of Customs Brokerage operations, including transportation, warehousing, trucking up to delivery management.
- Develop and implement strategic plans to enhance operational efficiency, reduce costs, and improve service levels
- Lead and motivate a team of customs brokerage professionals, providing guidance, coaching, and performance feedback
- Foster a positive work environment that encourages collaboration, innovation, and continuous improvement
- Collaborate with vendors and third-party providers to negotiate contracts, ensure compliance, and optimize service levels and costs
- Evaluate vendor performance and take corrective actions as needed to maintain high standards
- Streamline the supply chain by analyzing and optimizing shipment releases, tariff familiarity, transportation routes, and to meet customer demands efficiently
- Establish key performance indicators (KPIs) and regularly analyze performance metrics to identify areas for improvement and implement corrective actions
- Monitor on-time delivery, and other relevant metrics to ensure operational excellence
- Ensure compliance with customs regulations related to logistics, transportation, and shipment release management
- Develop and manage the budget, monitoring expenses, analyzing variances, and implementing cost-saving initiatives
- Identify opportunities for process optimization and automation within the brokerage operations to increase efficiency and accuracy
- Implement best practices and industry standards to continuously improve brokerage processes and procedures
Qualifications
- Bachelor’s degree in Customs Business Administration, or broad experience in Customs Brokerage
- Proven experience as Operations Manager or in a similar managerial role within the Customs brokerage or in relation to;
- Strong knowledge of Customs Brokerage processes, including transportation, shipment management, and distribution
- Excellent leadership and team management skills with the ability to motivate and develop a high-performing team
- Exceptional analytical and problem-solving abilities to optimize operations and address challenges effectively
- Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing business needs
- Detail-oriented with a focus on accuracy and efficiency in operations
- A proactive approach with a demonstrated ability to drive process improvements and cost-saving initiatives
