Full-Time - Staff E-commerce Support and Management
Job Description
Monthly Salary: $5,930
Are you a highly organized and customer-focused individual with a passion for e-commerce and a deep understanding of providing exceptional online support? Do you thrive in a remote work environment and have a strong desire to contribute to a growing brand? If so, Carnivore Style is looking for you!
Carnivore Style is a growing platform dedicated to providing high-quality resources and products for individuals interested in the carnivore way of eating. We are committed to providing a seamless and positive shopping experience for our customers.
We seek a talented and self-motivated E-commerce Support and Management Specialist to join our fully remote team. This is a unique opportunity to play a vital role in the operational success of our online store.
What You’ll Do:
As an E-commerce Support and Management Specialist, you will be responsible for a variety of tasks related to the smooth operation and customer satisfaction of our online store, including:
- Customer Support: Providing prompt, friendly, and effective support to customers via email, chat, and potentially phone, addressing inquiries about orders, products, shipping, and returns.
- Order Management: Monitoring, processing, and tracking customer orders, ensuring accuracy and timely fulfillment.
- Inventory Management: Assisting with monitoring inventory levels, identifying potential stock issues, and coordinating with relevant teams.
- Website Maintenance Support: Assisting with basic website updates, product listings, and ensuring product information is accurate and up-to-date.
- Troubleshooting: Identifying and resolving customer issues or website glitches promptly.
- Feedback Collection: Gathering customer feedback and identifying areas for improvement in the e-commerce experience.
- Reporting: Assisting with generating basic reports on e-commerce performance, customer inquiries, and order trends.
- Collaboration: Working closely with other team members, including marketing and content creation, to ensure a cohesive customer journey.
What We’re Looking For:
- Proven E-commerce Support Experience: Experience providing customer service and managing orders within an e-commerce environment.
- Excellent Communication Skills: Strong written and verbal communication skills with a friendly and professional demeanor.
- Problem-Solving Skills: The ability to effectively identify and resolve customer issues.
- Attention to Detail: A meticulous approach to order processing, inventory, and data entry.
- Familiarity with E-commerce Platforms: Experience with common e-commerce platforms (e.g., Shopify, WooCommerce) is a plus.
- Basic Technical Aptitude: Comfort with navigating online systems and troubleshooting minor technical issues.
- Self-Motivated and Disciplined: The ability to manage your time effectively and work independently in a remote setting.
- Customer-Centric Approach: A genuine desire to provide exceptional customer service.
- Understanding of the Carnivore Lifestyle (or a willingness to learn): While not strictly required, a genuine interest in the carnivore diet and its principles will be an advantage when interacting with customers.
What We Offer:
- Work From Home: Enjoy the flexibility and comfort of working from anywhere in the world.
- Flexible Schedule: Manage your own time and create a work schedule that suits your lifestyle.
- Competitive Compensation: A set monthly salary of $5,930, reflecting the value you bring to the team.
- Opportunity to Contribute to a Growing Brand: Play a key role in the success of our e-commerce operations.
- Collaborative and Supportive Team Environment: Work alongside individuals who are passionate about the carnivore lifestyle and building a valuable resource.
- Opportunity for Growth: As Carnivore Style expands, there will be opportunities for you to take on new challenges and responsibilities within our e-commerce operations.
