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16 Jul 2018

Customer Support Representatives

Job Description

Responsibilities:

Serves customers by providing product and service information; resolving product and service problems.

Duties:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Qualifications:

– College graduate or at least 2 years in College
– Minimum of 6 months call center or banking experience needed
– Good command of the English language
– Results driven and with good customer service skills
– Willing to work in Ortigas, Pasig City

***

TPV Offshoring and BPO offers above-industry overall compensation package

(1) night differential and night shift allowances

(2) paid leaves

(3) medical and dental coverage for you and qualified dependents

(4) group life insurance coverage

(5) career growth based on your performance

TPV Offshoring and BPO specializes in offshore staffing and business process outsourcing.

Strategically located in the Philippines where key offshore and outsource key competencies are resourced, TPV invests a wonderful working environment for its key people. People Motivation is one of the key success factors of our organization.

Established by experts in the BPO industry for more than 10 years, the company is in growth, and expected to grow more in headcount in years to come.

The company’s key offshoring activities are highly varied, from the general to the more specialized, from the less demanding, to the more demanding tasks. Below are sample areas where we have helped clients in the form of an Offshore Staff Arrangement or a Business Process Outsourcing Arrangement:

1) Accounting – record keeping, record to report, GL Analysts
2) Technical/Customer support for IT-related, eg. webhosting, helpdesk
3) Information Technology Software Development/Support
4) Recruitment
5) Payroll
6) Marketing and Business Development
7) Training
8) Appointment Setters

How to Apply

Interested parties may kindly email your comprehensive resume and contact details to careers@tpvoffshoring.com.  Please write the position you are applying for at the subject of your email.

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