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3 Apr
2025
Full-Time - Staff Customer Success and Support Specialist
Job Description
Venture Smarter is looking for a proactive and customer-focused individual to join our team as a Customer Success and Support Specialist. In this role, you’ll be responsible for ensuring our clients have the best possible experience with our products and services, providing expert support, and building lasting relationships.
Location: Remote
Monthly Salary: $5,500
Venture Smarter has been featured on media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.
Key Responsibilities:
- Provide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries.
- Guide customers through the onboarding process, ensuring they fully understand and utilize our products.
- Act as the voice of the customer, sharing feedback with the product team to help improve features and usability.
- Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate.
- Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution.
- Create and maintain documentation and knowledge base articles for customers.
- Track customer satisfaction metrics and take action to improve client relationships.
- Collaborate with sales and product teams to ensure customer needs are met.
Qualifications:
- Bachelor’s degree or equivalent work experience.
- 2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment.
- Strong communication skills, both written and verbal.
- Ability to multitask and manage multiple customer accounts simultaneously.
- Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce).
- Problem-solving skills with the ability to work independently and as part of a team.
- A passion for helping people and providing excellent customer experiences.
- Strong attention to detail and ability to manage customer expectations.
