Full-Time - Supervisory Customer Service Manager
Job Description
Are you looking for an awesome job that’s not only fun, challenging, and enjoyable, but also pays you more money the harder you work?
If so, this could be the job for you. Our growing company has a fantastic job opportunity available for a talented and committed Customer Service Manager that can meet certain criteria.
We’re looking for someone that would also enjoy contributing ideas and sharing their thoughts, while they do their job.
Not only do we work on fun and challenging projects, but as the company grows so does everyone’s salary!
So this could be a wonderful opportunity for you. Not only could you have an exciting job but you would also enjoy knowing that as you do a great job you’ll continue to be rewarded for it with more money.
Too many companies just want to hire people for a low salary and get all of the work they can out of them. We’re much different! We know the success of our company is based on the success of our team members, and that why we believe in creating a fun work process and rewarding those that deserve it.
Customer Service Manager Job Purpose: Responsible for overseeing the customer service department and ensuring the company delivers the highest level of customer service possible. Supervises, trains, and mentors employees.
This is a remote position, meaning that you would manage a remote team from your own home or office.
Customer Service Manager Job Duties:
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; resolving problems; determining system improvements; implementing change.
• Maintains contact with customer base; communicating via telephone and email, issuing refunds and replacements, resolving problems.
Skills/Qualifications: Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Analyzing Information, Help Desk Experience, Emphasizing Excellence
How to Apply
To apply please send your CV and cover letter to advertising.ef@gmail.com
