Responsibilities:

  • Ensure that projects are incorporated within Consumer Team.
  • Acquire in-depth understanding of industry standards, and technologies integrated in Trend Micro products and services
  • Review xSP & OEM PartnersÂ’ contract agreement to understand the support strategy before working with Technical specialists for the readiness activities
  • Measure effectiveness of the support readiness activities based on contact rate, cost per subscriber, customer satisfaction rate, product and customer reviews
  • Define the current and ideal consumer experience in relation to the changes made in the system, service, or process.
  • Coordinate with stakeholders and other departments (Reports, BA, Tools, MIS/IT, Self-Service and TDG) for a smooth transition of the consumer requirements

Requirements:

  • At least 3 year(s) of working experience in the related field is required for this position.
  • Has the ability to begin and sustain process re-engineering and continuous improvement methodologies
  • Excellent analytical and problem solving skills
  • Good communication, documentation and specification skills
  • Knowledge in using different Business Analysis and visual modeling tools
  • A great team player and highly motivated to learn
  • Able to manage tasks and project schedule
  • Willing to work flexible hours in order to meet project schedule
  • Good to excellent cross-functional team coordination skills
  • Travel is required

How to Apply

Please apply online

Job Categories: Engineering, Information Technology, and Various Professions-Others. Job Types: Full-Time - Staff. Job Tags: Customer Experience Specialist. Salaries: Confidential.