Full-Time - Staff Content Specialist
Job Description
Manage content for assigned products in eSupport and IntKB. Development and maintenance of Internal and External Knowledgebase content to address customer support issues and inquiries. Regularly identify and resolve content gaps from Search and customer feedbacks. Build new KB pages from ready-made templates and edit/maintain existing content. Monitor and update esupport/intkb content based on feedback and web analytics. Conversion and/or re-writing of support materials (e.g. technical documents, support cases, community posts, etc.) into a knowledgebase content Requirements Writing, editing, proofreading and copy-writing skill is a must. Background on SEO is a plus. Working knowledge in HTML (able to handle hand-coded HTML in addition to WYSIWYG editors) is is an advantage. Posses strong organizational skills, attention to detail, lateral thinking and be a fast learner Strong English communication skills both verbal and written Ability to multitask and set priorities to achieve tight deadlines Willing to work within catered customer’s regional time zones Customer service and detail-oriented
