Full-Time - Staff Content Specialist

Trend Micro Inc – Posted by Trend Micro Inc – Anywhere

Job Description

Overall management of content on all Trend Micro support websites
Develops clear online content and provides timely publishing to customer support issues and inquiries via self-service portal
Translates and rewrite various support materials (e.g. technical documents, support cases, community posts, etc.) to knowledgebase content
Devise unique, creative ideas for new features, content and enhancements that advance content towards enabling self-service to be the first and only support option for customers
Organizes and maintains support content library and its metadata
Coordinate content management requirements with contributors, web production specialists and user experience specialists to ensure consistency in style, relevancy and quality
Build new web pages from ready-made templates and edit/maintain existing content on web pages
Adheres to agreed corporate online terminologies, web style guides and SEO standards
Research and keep up-to-date with industry trends
Write articles as necessary

Writing, editing, proofreading and copy-writing skill is a must
Background on SEO is a plus
Working knowledge in HTML (able to handle hand-coded HTML in addition to WYSIWYG editors) is an advantage
Posses strong organizational skills, attention to detail, lateral thinking and be a fast learner
Strong English communication skills both verbal and written
Ability to multitask and set priorities to achieve tight deadlines
Willing to work within catered customers regional time zones
Customer service and detail-oriented

Please apply online

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