Full-Time - Staff Community Support
Job Description
HIRING: COMMUNITY SUPPORT
send your updated CV at hrph@viptutors.co
Job Requirements:
- Minimum 1 year experience in sales and/or marketing
- Proven ability to manage multiple priorities/projects
- Proficient in graphic design tools like Canva, an advantage
- Strong English communication skills verbal and written
- Strong commitment to company values and operating principles
- Graduate of any 4-year course preferably Communications/Business related
- With stable high-speed internet connection and own reliable laptop/computer capable of running multiple applications at the same time
- Based in the Philippines
Responsibilities:
Booking Management
- Facilitate end-to-end booking cycle from taking bookings from clients/students, understanding what each booking is meant to achieve and if the booking actually achieved the objective; matching the best tutor for the booking
- Answer client/student enquiries about bookings or specific products, advise client/student on suitable tutors whose characteristics better meet the products’ goal and client/student needs
- Audit invoice and other tutor payment records for assigned case group ; maintain and audit invoice records of students
Sales & Marketing
- Assist with improving product’s marketing materials, and even design (brochure, poster, etc)
- Assist with marketing products and services ; encourage clients/students to secure more bookings
Other tasks relevant to bookings and sales marketing may be assigned as needed
Terms & Conditions
Work Setup: Remote, reporting to Community Support Team Lead and/or VP for Operations / CEO
Payment: starting offer up to 28k ; payment increase to 30k on fourth month ; 35k for Level 2 Senior B2B
Role Levels: Level 1 Associate for B2B clients ; Level 2 Senior Staff for B2B ; Level 3 Case Manager for ASL ; Level 4 Senior Case Manager for ASL ; Level 5 Product Manager ; Level 6 Team Leader
Work Hours: Rotating schedule 9AM-6PM, 11AM-8PM, 12PM-9PM ; weekday off; based on business demands
Contract length & type: one (1) year renewable overseas contract, independent contractor
About VIPTutors
VIPTutors was launched in 2019 out of City Launch Lab in London with the mission to empower the education industry by providing education firms with an online platform for on-demand tutor sourcing and collaboration tools. Education organisations can use VIPTutors to launch new courses, save costs and improve student satisfaction with best-in-class tutors.
VIPTutors has been helping students in Asia since 2019. Our tutor community grew to over 1,700+ tutors from Harvard, Yale, Princeton, Stanford, MIT, Oxford and Cambridge, strengthened its onsite China sales team and consultants team and remote workforce in the Philippines to 40+ associates. We have expanded our operation to China with the establishment of 2 offices in Beijing and Chengdu in 2020 and 2021 respectively. Our client base has grown to include some of the largest Chinese education firms such as New Oriental Education (NYSE: EDU). We’re now actively expanding our platform globally to bring the benefits of the VIPTutors platform to education organisations around the world.
