Job Description

Responsibilities

Provides technical support to Trend Micro™ Home & Home Office users powered by Trend Micro™ Smart Protection Network™ cloud security infrastructure that stops threats in cyberspace or “the cloud”

• Takes first-line support via different support channels – phone, email and chat
• Ensures cases are logged in the CRM tool
• Proactively shares knowledge through technical sharing and training, solution contribution and self service participation
• Meet business objectives and team targets defined by SLAs and Scorecards
• Continuously improve and upgrade technical knowledge and skills through training
• Meet business objectives and team targets defined by Performance Development Scorecards
• Use existing knowledgebase and contribute in improving solutions in resolving cases
  

  Requirements

  Must be a graduate of Bachelor’s/College Degree in any IT- or Computer-related course At least 1 year contact center experience is an advantage

• Knowledgeable in Windows Operating System
• Excellent oral and written English communication skills
• Willing to work on SHIFTING SCHEDULES or NIGHT SHIFT
• Fresh graduates of Computer Science/Information Technology, Computer Engineering or equivalent are welcome to apply

 

How to Apply

Please apply online

Job Categories: Information Technology. Job Types: Full-Time - Staff. Job Tags: Cloud and security engineer. Salaries: Confidential.

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