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14 Mar 2015

Full-Time - Staff Cloud Security Engineer

Trend Micro Inc – Posted by Trend Micro Inc Anywhere

Job Description

Cloud Security Engineer

Responsibilities:

· Provides technical support to Trend Micro Home and Home Office users powered by Trend Micro Smart protection Network cloud security infrastructure that stops threats in cyberspace or the “cloud”

· Provides customer support to Trend Micro Home and Home Office users with their account management, product inquiries, and to deliver best solutions to product concerns.

· Promotes Trend Micro products and services by servicing new and existing accounts and suggesting information on other Trend Micro products and services.

· Takes first-line support via different support channels – phone, email, and chat.

· Ensures cases are logged in the CRM Tool.

· Proactively shares knowledge through technical sharing and training, solution contribution and self-service participation.

· Meets business objectives and team targets defined by SLA and Scorecards.

· Continuously improve and upgrade technical knowledge and skills through training.

· Meets business objectives and team targets defined by Performance Development Scorecards.

· Use Existing knowledgebase and contribute in improving solutions in resolving cases.

Requirements:

· Must be a graduate of Bachelor’s/College Degree

· At least 1 year BPO or contact center frontline work experience

· Knowledgeable in Windows Operating System

· Excellent oral and written English communication skills

· Willing to work on SHIFTING SCHEDULES or NIGHT SHIFT

How to Apply

Please apply online

Job Categories: Engineering, Information Technology, and Various Professions-Others. Job Types: Full-Time - Staff. Job Tags: Cloud Security Engineer. Salaries: Confidential.

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