Full-Time - Staff Cloud Security Engineer
Job Description
Cloud Security Engineer
Responsibilities:
· Provides technical support to Trend Micro Home and Home Office users powered by Trend Micro Smart protection Network cloud security infrastructure that stops threats in cyberspace or the cloud
· Provides customer support to Trend Micro Home and Home Office users with their account management, product inquiries, and to deliver best solutions to product concerns.
· Promotes Trend Micro products and services by servicing new and existing accounts and suggesting information on other Trend Micro products and services.
· Takes first-line support via different support channels phone, email, and chat.
· Ensures cases are logged in the CRM Tool.
· Proactively shares knowledge through technical sharing and training, solution contribution and self-service participation.
· Meets business objectives and team targets defined by SLA and Scorecards.
· Continuously improve and upgrade technical knowledge and skills through training.
· Meets business objectives and team targets defined by Performance Development Scorecards.
· Use Existing knowledgebase and contribute in improving solutions in resolving cases.
Requirements:
· Must be a graduate of Bachelor’s/College Degree
· At least 1 year BPO or contact center frontline work experience
· Knowledgeable in Windows Operating System
· Excellent oral and written English communication skills
· Willing to work on SHIFTING SCHEDULES or NIGHT SHIFT