Job Description

Responsibilities:

• act as single point of contact to provide professional Cloud datacenter operations support for the backend infrastructure of Trend Micro’s cloud security business; support will be primarily provided via phone and email
• perform incident/alert troubleshooting, problem analysis, and provide high quality solutions to technical issues and service request; with adherence to standard operating procedures (SOP), as well as injecting own methodologies in resolving incidents
• become part of the 24×7 DCS Cloud Service Operations Center (COC) service desk team, reporting on a particular shift
• help to ensure that the 24×7 DCS Cloud Service Operations team is able to manage and consistently achieve the Service Level Objective (SLO) targets of DCS Operations via effective and efficient service monitoring and incident handling
• escalate unresolved, complex technical issues with the relevant troubleshooting results to DCS COC senior engineering teams, in a timely fashion
• analyze, validate, and filter alerts from monitoring systems and convert them to trouble tickets or service requests as necessary
• participate on service/server deployment activities as part of a technical project delivery
• conduct training to co-Engineers as appropriate

Requirements:

• Bachelor’s Degree in IT, Computer Science, or related field
• At least 1 year in IT or datacenter operations related job experience

Minimum requirements:

• Has at least one or two of the following Linux/*NIX server administration skills and experience:
  • basic Linux server installation/deployment, linux security configuration management (e.g. iptables); or
  • basic Linux service config skills (e.g. apache/tomcat, lighthttpd, mySQL, postfix, etc.); or
  • Linux user management (e.g. local user accounts, key-based authentication); or
  • analizing/troubleshooting linux networking-related issues (e.g. using arp, netstat, trace route); or
  • basic Linux system log troubleshooting (e.g. system logs, maillogs)
• Has at least one or two of the following Windows 2003/2008 server administration skills and experience:
  • Windows 2003/2008 server installation/deployment; or
  • basic Windows Active Directory (AD) domain/OU administration; or
  • Windows system health troubleshooting (e.g. via perfmon); or
  • Windows server troubleshooting (e.g. Event log analysis, IIS log analysis, etc)
• Has good ability in analyzing, troubleshooting, & resolving basic network service connectivity issues (DNS, DHCP, firewall, etc). using basic tools e.g. ping/telnet/tracert/nslookup
• Experience in using secured remote access tools (e.g. RDP, SSH/PuTTY) in managing Windows or Linux servers remotely
• Customer-service oriented with good written/oral communication skills
• A good working knowledge of MSOutlook and MS Office
• Punctuality; must be ready to work by their start time and willing to be flexible with their work schedules/arrangements
• Ability to work under pressure and with less supervision
• Must be willing to learn, upgrade technical skills, and co-operate as part of a team
• Technical certification is NOT necessary; but ANY of the following is a PLUS:
  • RHCSA/RHCT/LPIC in Linux; MCSA2003/MCITP2008 Windows server admin certification
  • CCNA certification
• Those who are fresh graduates, but already possess the skills requirements are welcome to apply

How to Apply

Please apply online

Job Categories: Engineering and Information Technology. Job Types: Full-Time - Staff. Job Tags: Cloud Operation Engineer. Salaries: Confidential.

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