This job listing has expired and may no longer be relevant!
15 Jul 2014

Full-Time - Staff Change Request Administrator

Trend Micro Inc – Posted by Trend Micro Inc Anywhere

Job Description

Responsibilities:

As member of the Change Advisory Board (CAB), the Change Request Administrator will be responsible for administrative duties which tracks and reviews any request for software/firmware and infrastructure change activity. This individual would be responsible for understanding the CAB process and working with the supervisor to ensure that this process is communicated and followed within the Engineering organization.

  • Track and monitor all submitted change requests to ensure adherence to CAB. This is a 24×7 and will require attention for Emergency RFC or P0 (business impacting) situation
  • Verify, enter, and update information into tracking system (Change Request System)
  • Coordinate with various groups in Engineering to ensure correct up-to-date information and impact of changes properly communicate.
  • Generate and review reports.
  • Follow up on delinquent milestones and tasks.
  • Perform various administrative tasks during meetings.
  • Assist Engineers with any notification with regards to approved changes and other support needed.
  • Apply a structured methodology and lead change management activities
  • Identify, analyze, prepare risk mitigation tactics
  • Identify and manage anticipated resistance

Requirements:

  • 3 to 5 years of experience in the computer or software development industry. Some high -level understanding of software development and or/software test/quality assurance is helpful.
  • A solid understanding of how people go through a change and the change process. IT Change Management experience is a plus. Experience and knowledge of change management principles, methodologies and tools
  • Exceptional communication skills – both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships.
  • Flexible and adaptable; able to work in ambiguous situations
  • Able to work effectively at all levels in an organization
  • High-level understanding of network and server administration.
  • Acute business acumen and understanding of organizational issues and challenges

How to Apply

Please apply online

Job Categories: Engineering and Information Technology. Job Types: Full-Time - Staff. Job Tags: Change Request Administrator. Salaries: Confidential.

Apply for this Job