Job Description

Responsibilities:

• Handle customer inquiries via phone, email, and chat in both English and Cantonese.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently while maintaining professionalism.
• Document interactions and escalate complex issues to the appropriate department.
• Support team goals by meeting KPIs such as response time and customer satisfaction.

Qualifications:

• Fluent in English and Cantonese (spoken and written).
• Strong communication and problem-solving skills.
• Previous experience in customer service or call center preferred.
• Ability to multitask and work under pressure.
• Proficiency in MS Office and CRM systems is an advantage.

How to Apply

Send your applications at: careers@ktelmanpower.com

Job Categories: Customer Service and Support/Technical Support. Job Types: Full-Time - Staff. Salaries: Confidential.

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