Part-Time/Freelance Client Concierge & Booking Specialist
Job Description
We are a portrait studio and we are hiring ONE exceptional person — a calm, emotionally intelligent, and results-driven professional who excels at client communication and confidently turns enquiries into booked appointments.
If you’re someone who enjoys meaningful conversations, takes pride in hitting goals, and knows how to guide people from interest to action (without pressure), you may be the diamond we’re looking for.
Role Overview
As our Client Concierge & Booking Specialist, you will be the first point of contact for prospective clients. You’ll handle enquiries, qualify leads, follow up thoughtfully, and own the responsibility of booking appointments while supporting light administrative and operational tasks. This role is essential to both client experience and studio revenue.
Client Communication & Experience
You will:
- Respond to client enquiries via phone, email, and text
- Communicate clearly, warmly, and professionally
- Listen actively and respond with empathy and confidence
- Support clients with questions, concerns, and next steps
- Maintain a calm, reassuring presence — even when clients feel hesitant or overwhelmed
Client Conversion & Booking Ownership
You don’t just respond to enquiries — you guide clients to a decision.
You will:
- Take ownership of converting qualified enquiries into booked appointments
- Lead conversations with warmth, clarity, and confidence
- Ask thoughtful questions to understand why the session matters to the client
- Help clients move through hesitation, uncertainty, or emotional blocks
- Clearly explain next steps and invite clients to book
- Follow up intentionally until a clear yes or no is reached
You are comfortable closing appointments — without scripts, pressure, or pushiness.
Booking Targets & Performance
- Performance Target: 20–25 booked appointments per month
- Goal: approximately 1 new appointment per day
- Track follow-ups, confirmations, and reminders to reduce no-shows
- Take pride in meeting goals and adjusting strategies when needed
Operations & Admin Support
You will also:
- Assist with scheduling, confirmations, and reminders
- Maintain accurate records of leads and bookings
- Coordinate basic operational tasks (emails, texts, pickups, vendors as needed)
- Support smooth day-to-day studio operations
Working Hours (PHT)
- Tuesday – Thursday: 2:30 AM – 8:30 AM
- Thursday – Saturday: 4:00 AM – 10:00 AM
(Workload involves managing enquiries throughout the shift — not continuous calls for 6 hours.)
Compensation
- USD 720–750 per month
You Are Likely a Great Fit If You Are:
- A go-getter who enjoys turning conversations into outcomes
- Comfortable asking for the booking and guiding clients to next steps
- Highly emotionally intelligent — able to empathize, listen deeply, and respond appropriately
- Confident, warm, and steady on calls and in writing
- Motivated by goals and proud of hitting monthly booking targets
- Organized, proactive, and self-managed
- Calm and professional when handling sensitive client situations
- Someone who enjoys owning results, not just completing tasks
Nice to Have (But Not Required)
- Experience in client concierge, booking, customer service, or admin roles
- Experience handling phone enquiries or lead follow-ups
- Familiarity with scheduling systems or CRM tools
How to Apply
Please email the following.
- Your updated resume
- A 1–2 minute video introduction sharing:
- Who you are
- Your relevant experience
- Why you’re a great fit for this role
- A brief example of how you’ve helped someone move from uncertainty to action
